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General conditions for returns for credit

1. Requirements

  • The delivery date can be documented and is within the period of 6 weeks.

  • The return delivery is pre-announced by the customer and approved by Balluff.

  • The goods are in original packaging and hence in a resalable condition. Shrink wrapped or sealed products have to be in unopened condition.

  • The goods were purchased in Germany.

  • It is catalog product.


2. Exclusions

The following materials are excluded from return shipment:

  • Configurable and made-to-order material (KMAT)

  • Modifications (MOD)

  • Customized products

  • Safety products

  • Adhesive labels, generally products that have a limited shelf life


3. General conditions

  • Without prior consultation with and approval by Balluff, a return is rejected.

  • Taking back and returning goods is always subject to reservation and without recognition of legal obligation. The final assessment is at the discretion of Balluff.


4. Costs and expenses

  • In the event of a wrong delivery or over-delivery caused by Balluff, we will refund 100% of the value of the goods.

  • For returns for other reasons with a net value of goods of less than 150,- € no credit note will be issued as a matter of principle.

  • For returns for other reasons with a net value of goods greater than 150,- € we refund the value of goods less 30% processing fee for the review and restocking expenses.

  • Transport and insurance costs are generally reimbursed only for goods under warranty.

  • Costs and expenses for returns of rejected goods is generally covered by the customer.


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