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General conditions for returns for credit

1. Requirements

  • The delivery date can be documented and is within the period of 6 weeks.

  • The return delivery is pre-announced by the customer and approved by Balluff.

  • The goods are in original packaging and hence in a resalable condition. Shrink wrapped or sealed products have to be in unopened condition.

  • The goods were purchased in Germany.

  • It is catalog product.

    Should you have any questions about a return contact us at [email protected]

2. Exclusions

The following materials are excluded from return shipment:

  • Configurable and made-to-order material (KMAT)

  • Modifications (MOD)

  • Customized products

  • Safety products

  • Adhesive labels, generally products that have a limited shelf life

3. General conditions

  • Without prior consultation with and approval by Balluff, a return is rejected.

  • Taking back and returning goods is always subject to reservation and without recognition of legal obligation. The final assessment is at the discretion of Balluff.

4. Costs and expenses

  • In the event of a wrong delivery or over-delivery caused by Balluff, we will refund 100% of the value of the goods.

  • For returns for other reasons with a net value of goods per piece of an article of less than 150,- € no credit note will be issued as a matter of principle.

  • For returns for other reasons with a net value of goods per piece of an item greater than 150,- € we refund the value of goods less 30% processing fee for the review and restocking expenses.

  • Transport and insurance costs are generally reimbursed only for goods under warranty.

  • Costs and expenses for returns of rejected goods is generally covered by the customer.

Initiate return now

Now initiate the return process. You can fill out the RMA form online depending on your browser or alternatively open it as a download via Adobe Reader (right mouse button "save as") and send it to us electronically by e-mail after filling it out via the "send" button.