Support

Support

  • Support
  • RMA

Technical sales

If you have questions, contact our technical sales team:

  • Product and new application discussion
  • Competitive cross over
  • Request technical documentation
  • Product replacement recommendations

Contact information:

Tel.: 1-800-543-8390
E-mail: balluff@balluff.com


You can reach us:

Monday thru Friday:
8:00am - 5:00pm EST


After Sales Technical Support

Use our technical support for:

  • Commissioning questions
  • Troubleshooting existing applications
  • Resolving product quality concerns

Contact information:

Tel.: 1-800-543-8390
E-mail: technical.support@balluff.com


You can reach us:

Monday thru Friday:
8:00am - 5:00pm EST


For emergencies, you can reach us by phone:

Monday thru Sunday:
24 hours a day

RMA return shipment guidelines

Dear Business Partners,
To process product returns quickly and efficiently, we have developed these RMA procedures. For the fastest service, please follow the steps below.

RMA process

  1. To return products, you will be required to fill out an RMA form. The form and instructions can be downloaded by right-clicking the "RMA Form [PDF]" link above and selecting "Save Link As".
  2. Please fill out the form and the declaration of decontamination completely.
  3. Click the "Send" button to forward the form to us electronically. By clicking "Send," you confirm that the content of the form is correct to the best of your knowledge.
  4. You will receive an RMA number, including dispatch documents, within two working days. Please note: Processing may be delayed if the information given on the RMA form is incomplete.
  5. Please print out the dispatch documents and enclose them with the shipment.

Please note that delays may occur in processing goods that are returned to us without an RMA number. Such goods may even have to be sent back to you unprocessed.

 

RMA conditions

  • The product's original packaging must bear no adhesive labels and must not be damaged.
  • When returning goods for credit, the return shipment must be sent in packaging that is undamaged and unopened.
  • Damage in transport must be reported to the carrier immediately.
  • Please ensure that electronic components are packed in ESD packaging.
  • Repair/testing costs, repackaging, and accessories will be invoiced separately. You will receive a free-of-charge cost estimate. This will be invoiced together with the repair.
  • Please send the product carriage prepaid and adequately insured to the recipient address shown on the shipping document within five working days of receiving the RMA number.
  • The RMA number allocated is only valid for this shipment.

Repair and Return Service

Use our repair and return service for:

  • Evaluating product function
  • Repair of products when possible

Contact information:

Tel.: 1-800-543-8390
E-mail: returns@balluff.com


You can reach us:

Monday thru Friday:
8:00am - 5:00pm EST


For emergencies, you can reach us by phone:

Monday thru Sunday:
24 hours a day