Matrix Vision rebrands as Balluff - Questions about the changeover
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What will change for customers of Matrix Vision GmbH on 16.10.2023?
The company name will change to Balluff MV GmbH, the location will remain the same:
Balluff MV GmbH
Talstr. 16
71570 OppenweilerThe usual contact details such as telephone and fax will also remain the same.
Please note that the e-mail addresses of your contact persons will change: [email protected].
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From whom will I receive my offers in the future?
As a customer of Matrix Vision GmbH you will receive the offers from Balluff MV GmbH in the future.
If you have already purchased your products directly from a Balluff subsidiary abroad or from Balluff GmbH in Neuhausen a.d.F., nothing will change for you.
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Where do I have to place my order?
If you have ordered from Matrix Vision GmbH so far, then please order from Balluff MV GmbH in the future.
If you have ordered directly from a Balluff subsidiary abroad or from Balluff GmbH in Neuhausen a.d.F. up to now, nothing will change.
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I have a support or service request. Who is my contact person?
Please place your support requests here: [email protected]
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Are there any changes to the products?
Functionally, the products will not change. However, the product names will change. Camera products will get a black housing with Balluff logo. In addition, the manufacturer will change to Balluff GmbH.
Previously
New
Previously
New
Changes to the information on the nameplate:
Change
Previously
New
Model name
no
mvBluexxx-xxxxxx-xxxx
mvBluexxx-xxxx-xxxx
Type code
no
BVS CA-xxx-xxxx-001
BVS CA-xxx-xxxx-001
Order code
no
BVSXXXX
BVSXXXX
Manufacturer
yes
Matrix Vision GmbH
Balluff GmbH
Address
yes
Talstr. 16
71570 Oppenweiler
Schurwaldstr. 9
73765 Neuhausen
Serial number
yes
As number
As number and
Approval symbols
yes
On the nameplate
On the housing
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Are there any changes in the software?
The name mvIMPACT Acquire SDK will change to Impact Acquire SDK. Balluff GmbH will also be the manufacturer in the future. The design of GUI and icons will be adapted to the Balluff appearance. The Impact Acquire SDK will continue to support the existing cameras.