General conditions for returns for credit

1. Requirements

• The delivery date can be documented and is within the period of 30 days

• The return delivery is communicated in advance by the customer and approved by Balluff.

• The goods are in the original, unmarked packaging and hence in a resalable condition. Shrink wrapped or sealed products have to be in unopened condition.

• The goods were purchased in the US.

• The product is an active cataloged product.

2. Exclusions

The following materials are excluded from return shipment:

• Non-returnable and non-cancellable products

• Modifications (MOD)

• Customized products

• Safety products

• Adhesive labels, generally products that have a limited shelf life

3. General conditions

• Returns will be rejected without advance communication and approval by Balluff

• Acceptance of returning goods is always subject to reservation and without recognition of legal obligation. The final assessment is at the discretion of Balluff.

4. Costs and expenses

• In the event of a wrong delivery or over-delivery caused by Balluff, we will refund 100% of the value of the goods.

• For returns for other reasons with a net value of goods of less than 150,- € no credit note will be issued as a matter of principle.

• For returns for other reasons with a net value of goods greater than 150,- € we refund the value of goods less 30% processing fee for the review and restocking expenses.

• Transport and insurance costs are generally reimbursed only for goods under warranty and when communicated in advanced with approved RMA.

• Costs and expenses for returns of rejected goods is generally covered by the customer.

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