General conditions for returns for credit
1. Requirements
The delivery date can be documented and is within the period of 30 days
The return delivery is communicated in advance by the customer and approved by Balluff.
The goods are in the original, unmarked packaging and hence in a resalable condition. Shrink wrapped or sealed products have to be in unopened condition.
The goods were purchased in the US.
The product is an active cataloged product.
2. Exclusions
The following materials are excluded from return shipment:
Non-returnable and non-cancellable products
Modifications (MOD)
Customized products
Safety products
Adhesive labels, generally products that have a limited shelf life
3. General conditions
Returns will be rejected without advance communication and approval by Balluff
Acceptance of returning goods is always subject to reservation and without recognition of legal obligation. The final assessment is at the discretion of Balluff.
4. Costs and expenses
In the event of a wrong delivery or over-delivery caused by Balluff, we will refund 100% of the value of the goods.
For returns for other reasons with a net value of goods of less than 150,- € no credit note will be issued as a matter of principle.
For returns for other reasons with a net value of goods greater than 150,- € we refund the value of goods less 30% processing fee for the review and restocking expenses.
Transport and insurance costs are generally reimbursed only for goods under warranty and when communicated in advanced with approved RMA.
Costs and expenses for returns of rejected goods is generally covered by the customer.